Internal Engagement and Communications
Understanding exactly who their customers are, their needs and how best to make insurance both affordable and understandable is key for Budget Insurance being able to deliver it across their business.
We created the SizoSiza culture and engagement programme to enable all staff to understand and live their brand purpose and to have a real and practical understanding of their customers.
The programme also creates team cohesion and an ongoing commitment to service, the Budget way.
Weekly communications and other initiatives keep this top of mind and part of everyday life.